We are happy to be able to provide urgent care services to the pets in our community. To ensure we can provide the best care for each patient, our urgent care services are booked on a first-come-first-served appointment basis. This makes sure we have the time and staff available to provide gold-standard care.

While we try to accommodate walk-ins if they occur, it is not always possible and transfer to a local emergency clinic may be recommended. Call our veterinary team if you need immediate daytime support at 519-624-9760. If you’d like to see a specific veterinarian, please let us know and we will try our best to support your request.

What should I expect when I arrive at the hospital?

The information you provide our team with when you first arrive at the hospital will be the most helpful in treating your pet. Questions you might need to answer are:

• Is your pet actively bleeding? If so, from where on their body?
• Are they able to move?
• Are there any open wounds or visible broken bones?
• When did the incident happen?
• Is your pet vomiting or do they have diarrhea? For how long has it been going on?
• Is there swelling? If so, where is the swelling and how fast is the swelling increasing?

What is the best way to get my pet to the hospital?

If your pet is injured, be careful when interacting with them. They might be more aggressive and guarded than usual. They might even try to bite you because they are in pain or afraid. For example, before handling your cat, make sure they’re covered with a blanket. Large dogs can be carried in on a flat firm surface, like a piece of plywood or board, or on a towel/hammock. Cats and smaller dogs should be contained in a sturdy box or carrier. If you think your pet might have a back injury, try to move them as little as possible and place them on their side. If you have questions about the best way to transport your pet to our hospital, please contact us before bringing them in.